Carnival Cruise Line is the most popular cruise brand in North America and operates a fleet of ships designed to foster exceptionally safe, fun and memorable vacation experiences at an outstanding value. Our company is committed to providing a diverse and inclusive work environment. Our focus is on continuous improvement and collaboration. Our employees have a responsibility to be accountable for all actions. We consider the environment in all aspects of our business and have a responsibility to put safety and sustainability first. We live and share a positive attitude which is based on fostering an environment of inclusion, trust, a willingness to listen, openness and integrity. Doing this helps us to achieve our ultimate goal, which is to include FUN in everything we do!

Set sail on a new career with Carnival and help us bring the FUN to life aboard one of our fantastic vessels! We’re looking for dedicated individuals to join our Leadership Development Program! Our Hotel Operations Leadership Development Program offers graduating students the unique opportunity to work on board one of our vessels. This program provides participants with an exciting insider’s view of the hotel operations department of the world’s most popular cruise line.

As part of the program, participants will choose an area of business to concentrate on for the 14-month program. Participants will work directly with team members and leadership while developing teamwork, communication, problem-solving and leadership skills. To begin your journey aboard a Carnival cruise ship is to enter a world of self-discovery, excitement and fun, where every day is a different adventure.

A career with our Guest Services department can be one of the most rewarding. If you enjoy assisting guests and meeting their every need, then this is the path for you. From the moment guests board, we need vacation heroes who will help them with any questions or issues that may arise. Our Guest Services Team's enthusiasm and positive attitude mean they are the front-line ambassadors of fun.

As a Carnival Guest Services Team Member, you will be the focal point of our guests’ experiences onboard. This is one of the most vital positions in the fleet and a big reason why Carnival remains number one

Job Functions:

• Assist guests with the everyday activities on board, maintaining guest relation standards and ensuring guest satisfaction.
• Front desk and phone duty shifts as required ensuring that the highest standards of customer service are provided.
• Perform assigned duties, including Lost Luggage, Lost & Found, Access Services, and Executive Reports, per guidelines.
• Handle guest concerns, record relevant details into the shipboard database, ensure timely resolution and guest follow up.
• Provide guest account services, including cash payments, check cashing, and foreign currency exchange.
• Follow established procedures to maintain, safeguard, balance, and reconcile assigned cash float.
• Assist guests during the boarding and departure process, including establishing onboard credit, selling and printing Shore Excursion tickets, and closing guest accounts.
•  Maintain a service culture throughout the Guest Service team.
• Conduct oneself professionally and courteously at all times with guests and shipboard employees.
• Greet all guests with a friendly and sincere welcome, making sure to acknowledge past loyalty when appropriate.
• Use a positive and clear speaking voice, taking the time to understand all requests in detail.
• Respond to escalated guest concerns in a considerate, professional, and positive manner by showing empathy and listening actively.
• Ensure proper telephone etiquette, answering calls within 3 rings using a positive tone, clear English, and the guest’s name.
• Employ proper timekeeping, follow the CCL work time recording standards (as per MLC - MARITIME LABOR CONVENTION).
• Maintain service and hospitality standards for all guests by providing information as needed and following up on requests.
• Familiarize self with shore excursions by attending tours and reviewing brochures to accurately inform guests.
• Maintain current knowledge of voyage memos and relevant e-mail communication in order to provide prompt updates to inquiring guests.
• Maintain current knowledge of all ship’s regular event and special functions by reviewing all available data to provide guests with accurate and up-to-date information to answer questions and handle any special requests.
• Stay current with new company procedures and apply them when necessary.
• Proper handling and knowledge of operating systems.
• Display a positive attitude towards Guests and Crew and maintain healthy interdepartmental relations, while ensuring communication channels are followed.
• Assist guests with Customs & Immigration procedures.
• Attend meetings, training activities, courses and all other work-related activities, as required.

Position Requirements:

• Work scheduled hours at the front desk, and on the phones with the primary focus of extending information as warranted.
•  Document all complaints and concerns from our Guests and focus on a quick and efficient resolution.
• An ability to perform cash transactions, as well as guide our Guests on various payment options for their onboard accounts (Cash, Credit Cards, Debit Cards, Gift Cards, and onboard credits).
• Execute various administration duties; high level of computer skills, including Microsoft packages.
•  Actively participate in all the ship's safety drills and training.
• Display a high level of guest-centricity, with the natural ability to engage our guests in social activities.
• Positively contribute to the diverse and energetic team environment.
• A minimum of 1-2 years of experience working in guest-facing roles, for example: Guest Relations, Front Desk, customer service experience, or in a similar environment is required.
• At least 21 years old.
• 6 months contract and 2 months’ vacation
• Working 7 days a week, 10-14 hours per day