At least 5 years of experience in similar roles is required.
The Hotel Director is a key member of the vessel’s senior leadership team and is the highest-ranking hotel operations officer onboard. This role leads the planning and implementation of unparalleled product delivery, with a focus on high guest and team member satisfaction. The Hotel Director demonstrates collaborative leadership of all departments within hotel operations, while personally exhibiting the Carnival values and ensuring the values are maintained amongst all teams.
The Hotel Director leads the following teams: Beverage Operations, Culinary/Food Operations, Entertainment, Housekeeping/Laundry, Finance, Guest Services, IT, Art, Casino, Photo, Shore Excursions, Spa, Retail (in-house and partners).
The Hotel Director reports directly to the master of the vessel, with a dotted line to the guest operations leader shore side.
Essential Functions
In order of importance
Tactical Decision Making
Decisions focus on intermediate-term issues. The purpose of decisions made at this level are to help move CCL closer to reaching strategic goals. Outcomes are predictable. After a decision is made by Top Executive Leadership, the next phase is to take the needed steps to implement it. Examples are: The amount of money required to implement, which advertising agency to promote a new service or to provide an incentive plan to employees to encourage increased revenue. (Typically Directors+)
Minimum Requirements:
At least 5 years of experience in similar roles is required.
Advanced level proficiency in English is required.
Customer service experience gained in a similar role is required.
You must pass a Seafarers Medical Fitness Examination.
You focus on continuous improvement and collaboration.