The Specialty Restaurant Server is a key player in delivering a memorable dining experience at one of our esteemed specialty restaurants. This role emphasizes exceptional guest service, focusing on attentiveness, professionalism, and an in-depth understanding of our culinary offerings.  The server collaborates with the entire culinary team to ensure smooth operations and upholds the highest standards of food service quality. The successful candidate will demonstrate a commitment to hospitality excellence, guest satisfaction, and adherence to safety and hygiene protocols.

Job Responsibilities:

• Embrace the company's hospitality standard, including greeting guests and co-workers, smiling, making eye contact, and using names.
• Greet guests warmly with a smile, eye contact, and a welcoming demeanor, ensuring they feel valued and appreciated.
• Arrive on time for shifts, fully dressed in appropriate uniform and adhering to grooming standards.
• Escort guests to their tables, present menus, and explain daily specials and unique steak cuts.
• Maintain a clean and organized service area, ensuring all necessary utensils, glassware, and linens are available and in pristine condition.
• Assist in setting up and resetting tables in accordance with steakhouse standards, ensuring a polished and inviting dining environment.
• Take accurate guest orders, answer questions about the menu, and offer recommendations, including beverage pairings.
• Deliver food and beverages promptly, ensuring each dish is served at the optimal temperature and meeting any specific dietary requirements.
• Address special guest requests politely and efficiently, ensuring accurate and timely order submissions to the kitchen.
• Promote and upsell additional menu items to enhance the dining experience.
• Monitor guest satisfaction, promptly addressing any issues or concerns with a solution-oriented approach.
• Strictly adhere to health and safety regulations, maintaining the highest standards of cleanliness and hygiene.
• To ensure that the stations are set up in a correct manner with the required mise en place, that all electrical fittings (e.g., coffee machine) are switched on and functioning properly.
• To ensure that your assigned side duty is completed before and after dinner service as specified.
• To handle with extreme care all equipment whilst transporting chinaware/glassware prior, during and after service to minimize breakage and maintain cost control.                                                                                                     
• To check with your tables and ensure the food and service is to the satisfaction of the guest, and take necessary action, if needed. To arrange the singing of occasion cakes and ensuring that all cakes are served.
• Communicate effectively with management and colleagues to ensure smooth service operations.
• Provide guidance and support to junior staff and assist in training new team members.
• Participate in continuous learning and professional development opportunities to enhance service skills and product knowledge. Ensure compliance with USPH regulations and completion of assigned side duties for the team.
• Communicate effectively with management and other members of the dining team to ensure smooth and efficient service.

Position Minimum requirements:

Advanced Knowledge of Fine Dining Service Protocols:

Experience in a fine dining or upscale restaurant environment.

In-depth understanding of high-level service standards, such as wine service, table-side preparation, and silver service.

Culinary Knowledge:

Familiarity with a variety of cuisines, especially those offered in the specialty restaurant.

Ability to describe menu items in detail and suggest pairings.

Strong Communication Skills:

Ability to engage with guests professionally and courteously.

Excellent listening skills to understand and respond to guests’ needs and preferences.

Problem-Solving Skills:

Capability to handle guest complaints and special requests efficiently.

Quick thinking to address any issues that arise during service.

Team Collaboration:

Ability to work closely with chefs and other staff to ensure a seamless dining experience.

Cooperative attitude and readiness to assist colleagues when needed.

Enhances Guest Experience:

Demonstrated ability to create memorable experiences for guests through personalized service.

Passion for providing exceptional service that goes above and beyond standard expectations